Mission

ICN succeeds by contributing to the success of our customers. To insure profitability, longevity, and sustained growth, every interaction with ICN must result in a positive customer experience.

Successful companies must participate in the trend towards Product Aggregation. As platforms and Operating Systems become less important, the ability to deliver quality merchandise, at a fair price, the moment the customer needs it, becomes paramount.

Overview

• Founded in 1992, Innovative Computer & Networking (ICN) continues to enjoy sustained growth. Gross revenue has increased at a rate of 20% annually.
• A full-service independent distributor, ICN markets parts and systems for name brand desktop and notebook computers, turn-key network configurations, and a vast array of peripheral devices.
• ICN serves customers across the United States and worldwide. ICN's Multi-cultural staff communicates in Japanese, Chinese, Spanish, Russian, Filipino, Tagalog, Farsi, and English.
• ICN invests heavily in effective proven promotional activities to increase market share.
• Highly trained technical sales force.
• State-of-the-art service center staffed by certified technicians.
• ICN's dedication to quality customer service results in 50% of new business produced by word-of-mouth referrals.

ICN's Customer Profile

ICN has managed to expand its customer base by tapping into all segments of the market.

Effective Sales Tools

• Knowledgeable, trained sales force assists customers in selecting the proper solution.
• Streamlined order processing system.
• On-going display advertising and targeted direct mail campaigns promote ICN products and services.
• Powerful comprehensive web site provides instantaneous on-line order processing.

State-of-the-Art Service Center

• Full service in-house equipment repair facility provides on-site diagnostics and warranty work.
• ICN maintains an extremely low return level by retaining the best certified technicians in the industry.
• In the rare occasion when merchandise is returned, ICN has established efficient trouble free RMA procedures to insure customer satisfaction.

Warehouse & Shipping

• Internal bar code system to expedite tracking and inventory control.
• Availability, allocation, and Just-in-Time shipping coordinated between multiple warehouses.
• ICN is committed to insuring that every order placed prior to 5 PM Pacific time is shipped on the same day.

Proven Performance

• ICN's sale volume has consistently increased by over 20% annually.
• Past performance is the best indicator of future success. ICN has demonstrated a track record of managed growth which augers well for continued profitability.

ICN Annual Gross Sale

Forecasting Success

• ICN's strong financial foundation is the key to sustaining managed growth.
• ICN's is committed to funding traditional advertising and direct mailings while remaining at the forefront of exploiting emerging technologies such as email and the internet.
• One of ICN's greatest assets is it's human resources. ICN instills pride and loyalty in employees by rewarding individual initiative. By cultivating talent internally through in-house training ICN boasts a senior staff promoted almost exclusively from within.
• Success in equipment sales hinges upon order placing,order processing, and order fulfillment functioning flawlessly. ICN strives to maintain a fluid cycle of market demand triggering product delivery with the least cumbersome, most seamless, customer ease.